Support for citizens

Here you can book a free supportive talk in connection with the ongoing urban relocation in Kiruna and Malmberget.

The urban transformation in Kiruna and Malmberget is a major change that can lead to complex emotions and reflections. Some may feel uncertain about the future, frustration with the process, or sadness about having to leave their home. 

Get free supportive talks

LKAB offers professional support through supportive talks with licensed psychologists and experienced behavioural scientists from Falck. Falck is available as an independent resource and provides support in everything from practical concerns to feelings linked to the situation.

No one finds out what you are talking about in these conversations, but we keep a record of your visit and handle all information according to the privacy rules for healthcare providers.

How it works

  1. Order
    Fill out the form below and select whether you wish to have the support call online or in person. For physical visits, please also state the location.
  2. Summons
    After your registration, Falck will book an appointment and send a confirmation to the specified e-mail with instructions for the visit. If you need to change or cancel, it will be done by phone to our customer service.
  3. The supportive talk
    When visiting online, the conversation takes place through the Falck Online app, which you can download to your mobile. Instructions can be found in the email invitation.

    In the case of a physical visit, the conversation takes place on site at one of Falck's units. The time and visiting address will be announced in the email invitation.

Sign up here

Delivery


Send

After booking, you will receive an invitation by e-mail with information about the booked appointment. You can save a summary of your order as a pdf in the next step.

 

About personal data: As a customer, you are responsible for providing correct information to ensure the handling of personal information when ordering, booking and invoicing. Please read our Privacy Policy.

Customer service

Here you can get help with your questions or if you need to reschedule or cancel your appointment. Our opening hours are all weekdays 08:00-17:00.

0771–000 000

Kiruna

Change time

If you need to change your appointment or cancel your supportive talk, you can do so no later than two days before the visit by contacting Falck by phone.

If your booked appointment is directly after a public holiday, you need to change or cancel the appointment no later than 12:00 on the weekday before the public holiday.

To change or cancel an appointment, contact Falck weekdays 8.00–17.00 at 0771-000 000